Privacy Policy

Effective Date: 19 October 2026
Last Updated: 19 October 2026

1. Introduction

Marak Trade (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, https://maraktrade.com/.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our website, contact us, enquire about our products, or communicate with us regarding our trading and supply services.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will request it separately.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with our website and business.

Personal and Contact Information

When you submit an enquiry or contact us, we may collect:

Your name and business name.
Email address and telephone number.
Business address and country.
Your job title or professional role, if provided.
Any information included in your message or enquiry.

Business and Trading Information

To respond to business enquiries and provide relevant product information, we may collect:

Products or ingredients you are interested in.
Requested quantities and product specifications.
Sourcing, packaging, shipping, or delivery requirements.
Quotation requests and business correspondence.
Other information you voluntarily provide in connection with a potential or existing business relationship.

Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, depending on the website configuration and technologies in use. This may include:

IP address.
Browser type and version.
Device and operating system information.
Pages visited and time spent on the website.
Referring website or source.
Date, time, and general interaction information.

3. How We Use Your Information

We may use the information we collect for the following purposes:

To respond to enquiries and requests for quotations.
To provide information about our products, including tea, natural flavours, and other trading offerings.
To understand your sourcing and supply requirements.
To communicate with prospective and existing business partners.
To manage business relationships and fulfil contractual obligations.
To operate, maintain, secure, and improve our website.
To identify technical issues, prevent spam, and protect against fraudulent or unauthorised activity.
To comply with applicable legal, regulatory, accounting, and recordkeeping obligations.
To send relevant business updates or marketing communications where permitted by law and, where required, with your consent.

We will use personal information only for legitimate and disclosed purposes consistent with applicable law.

4. Legal Basis for Processing

Where applicable data protection laws require a legal basis for processing personal information, we may rely on one or more of the following:

Consent: Where you have agreed to a particular use of your information.
Contractual necessity: Where processing is necessary to enter into or perform a contract with you.
Legitimate interests: Where processing is reasonably necessary for legitimate business purposes, provided your rights and interests do not override those purposes.
Legal obligations: Where processing is necessary to comply with applicable laws or regulations.

Where processing is based on consent, you may withdraw that consent at any time, subject to applicable legal requirements.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, improve performance, and understand visitor interactions.

Depending on the tools installed on our website, these technologies may include:

Essential cookies: Required for core website functions, security, and navigation.
Preference cookies: Used to remember settings or preferences.
Analytics cookies: Used to understand how visitors use the website and identify opportunities for improvement.
Marketing cookies: Used, where enabled, to measure marketing activities or deliver relevant advertising.

Where required by law, we will obtain your consent before using non-essential cookies or similar tracking technologies.

You can manage cookies through the website’s consent settings, if available, or through your browser settings. Disabling certain cookies may affect website functionality.

6. How We Share Information

We do not sell personal information to third parties.

We may share personal information with the following categories of recipients when necessary and lawful:

Service providers: Website hosting companies, website maintenance providers, email services, security providers, and other technical service providers.
Analytics providers: Services that help us understand website performance, where such tools are used.
Business partners and service providers: Where necessary to respond to an enquiry or fulfil an agreed business arrangement.
Professional advisers: Legal, accounting, or other advisers where appropriate.
Government and regulatory authorities: Where disclosure is required by law, legal process, or a valid regulatory request.
Business transaction parties: In connection with a proposed or completed merger, acquisition, restructuring, or transfer of business assets, where legally permitted.

We seek to ensure that third parties handling personal information on our behalf are subject to appropriate confidentiality and data protection obligations.

7. International Data Transfers

As Marak Trade serves business enquiries relating to international markets, information may be processed or stored in countries other than the country in which you reside.

Where personal information is transferred internationally, we will take appropriate steps to protect it and comply with applicable data protection requirements. Where required, we will use appropriate safeguards for cross-border transfers.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, maintaining business records, fulfilling contractual obligations, resolving disputes, and complying with legal requirements.

The retention period depends on the nature of the information, the purpose for which it was collected, and any applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete it securely or anonymise it, subject to applicable law.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access controls, website security measures, secure hosting practices, and appropriate safeguards for information handled by service providers.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect information in a manner appropriate to the risks involved.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally applicable.
Object to or request restriction of certain processing activities.
Withdraw consent where processing is based on consent.
Request a copy of certain personal information in a portable format, where applicable.
Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions.

To exercise a privacy right, please contact us using the details in the Contact Us section below. We may need to verify your identity before processing your request.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. These websites and services operate under their own privacy policies and practices.

Marak Trade does not control the privacy practices of independent third parties. We encourage you to review their privacy policies before providing personal information to them.

12. Children’s Privacy

Our website and business services are intended primarily for businesses, professionals, and other individuals involved in commercial activities. Our website is not intended to solicit personal information from children.

We do not knowingly collect personal information from children in circumstances where doing so would be unlawful. If you believe a child has provided personal information to us, please contact us so we can assess and address the matter appropriately.

13. Marketing Communications

We may send business-related updates or marketing communications where permitted by applicable law.

If you no longer wish to receive marketing communications, you may unsubscribe using the instructions provided in the message, where available, or contact us directly.

Opting out of marketing communications will not prevent us from sending necessary non-marketing messages, such as responses to your enquiries or important business communications.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable legal requirements.

Any updates will be published on this page, and the “Last Updated” date will be revised accordingly.

We encourage you to review this page periodically to remain informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or would like to exercise any applicable privacy rights, please contact Marak Trade.

Website: https://maraktrade.com/